Responsible Gaming

Big Top Casino supports responsible gaming.

To make sure that you enjoy your gaming experience with Big Top Casino, we have put together a range of options to assist you with responsible gaming:

1. Problem Gambling
2. Parental Controls
3. Deposit Limits
4. Self Exclusion
5. Self Imposed Player Limits
6. Access to Account History
7. Disputes and Complaints Procedure
8. Security of password and ID
9. Game fairness
10. Customer Due Diligence

1) Problem Gambling:
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. Big Top Casino therefore advise you to follow these guidelines:
  • Please try and establish limits for purchasing, wagering and losses before you commence gambling
  • Gambling is not advised if it interferes with your daily responsibilities
  • Gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance
  • Gambling is not advised if your primary aim is to recoup debt with your winnings.

If you feel you have a problem, please ask yourself the following questions:
  • Have others ever criticized your gambling?
  • Have you ever lied to cover up the amount of money or time you have gambled?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you game for long periods?
  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
  • Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

Should you find yourself answering yes to one or more of these questions, you may have a problem.

For more information, or assistance please contact Gamcare. Gamcare is a registered charity that provides confidential counseling via telephone for anyone that is affected by problem gambling.

How to contact Gamcare: UK Helpline: 0808 8020 133

2) Parental Controls
We wish to warn potential customers that underage gambling is an offence. It is illegal for anyone under the age of 18 to gamble. Big Top Casino urges you to ensure that you protect your computer from unauthorised use by minors.

To do this, you can use a programs such as Cyberpatrol or Net Nanny, which can be found at:
3) Deposit Limits:
Customers who have been at the site for two months or less are limited to the following deposits, unless player supplied copy of ID:
25 credit card purchases and/or £1,250 per day;
50 credit card purchases and/or £2,500 per week;
100 credit card purchases and/or £10,000 per month.

Customer who have been at the site for over two months or who supplied copy of their ID are limited to the following deposits:
50 credit card purchases and/or £2,500 per day;
300 credit card purchases and/or £18,000 per week;
500 credit card purchases and/or £75,000 per month.

4) Self-Exclusion
For customers that wish to restrict their gambling, Big Top Casino offers a self-exclusion facility. On request, Big Top Casino will close any account for a minimum period of 6 months. During an exclusion period, the account cannot be re-opened for any reason. A player can close his/her account at any time by contacting our 24/7 Live Help or by emailing with the player's username and registered email details of the account which is to be closed. Customers are encouraged to consider extending their self-exclusion to other remote gambling operators currently used by them.

A self-exclusion can be activated immediately without any cooling-off period. However, if a player wishes to consider the self-exclusion further (for example to discuss with problem gambling groups) the player may return at a later date to enter request for a self-exclusion.

Upon self-exclusion all future wagers, pre-purchased bingo tickets, loyalty points, bonus funds and entries in any promotions will be forfeited. These will not be reinstated if the account is reopened after the self-exclusion period. All remaining balances provided the terms and conditions are met, less any active bonuses will be transferred to the player bank card, bank account, paid by cheque or transferred to any other payment method which we make available.

Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period a player may request to re-open a closed account by contacting our 24/7 Live Help with the details of the account to be re-opened. When a request to re-open is made, a player will need to wait for a 24 hour cooling off period before that the account can be re-activated. When requesting the self-exclusion to be lifted, please contact BigTopCasino Support at: 08082386051 (Toll Free) or 02037941409 (Landline).

We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy. We will take all reasonable steps to ensure that whilst a player is self-excluded, the player does not receive any marketing material from us. However, we cannot be held liable for any third party affiliate marketing that a player may receive which remains beyond our control. Also, a player may still receive promotional/marketing material via post for up to 21 days after account closure if such request for self-exclusion is made after a campaign launch.

A player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using additional not previously disclosed accounts or if the player opens up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way.

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit

5) Self Imposed Player Limits
For customers that wish to impose limits on their gambling spend or their wagering time, they may do so by visiting the relevant area within the ‘My Accounts’ section.

6) Access to Account History
Customers can access a full history of deposits and withdrawals by visiting 'My Accounts'.

7) Disputes and Complaints Procedure
Big Top Casino is committed to providing enjoyable entertainment that is fair. If at any time you feel that you have an issue with the games that are offered, or you are unable to resolve a dispute with Big Top Casino, then you may lodge a complaint .
Customers who are dissatisfied with the outcome of a complaint may escalate the matter further as follows:
  • UK residents may contact an Alternative Dispute Resolution Service (ADR), a service provided by the Independent Betting Adjudication Service (IBAS) who may be contacted at
  • Non-UK residents may contact the Alderney Gambling Control Commission (AGCC):
  • You are also entitled to use the European Online Dispute Resolution forum at to resolve disputes.

8) Security of password and ID
Keep your log-in username/ID and password safe and secure. Please note that no person from Big Top Casino will ask you for your password at any time. Do not give your password to any person, whether they are purporting to be from Big Top Casino or not.

9) Game fairness
The software games are provided by Daub Alderney Ltd, who are a licensee of the Alderney Gambling Control Commission and the UK Gambling Commission. As such the games have been tested for fairness and approved by an independent third party testing house.

10) Customer Due Diligence
What is Customer Due Diligence?
Customer Due Diligence, also known as CDD, is the process through which organisations collect certain facts about a customer ("Know Your Customer") to limit its exposure to a range of risks, such as identity fraud and money laundering.

Why am I being asked for CDD documents?
At Big Top Casino, we take CDD very seriously. It is part of our licence conditions with the UK Gambling Commission, and important for protecting our business and our players so that gaming remains a fair, fun, safe past-time for everyone.

For CDD we reserve the right to ask you for proof of Name, Address, and Source of Funds. Being asked for CDD documents is nothing to worry about, it simply helps us verify who you are so you can get on with the more exciting business of playing and winning!

Which documents do you accept for CDD checks?
The documents we accept depends on the nature of the info we have requested from you.

If we have asked you to confirm your NAME we accept:
  • Passport
  • Photo Driver's Licence
If we have asked you to confirm your ADDRESS we accept:
  • A recent bank statement or utility bill (less than 3 months old) that shows your name and full address
If we have asked you to confirm your SOURCE OF FUNDS we accept:
  • A recent bank statement (less than 3 months old)
  • A recent payslip (less than 3 months old)
Where/how do I send my documents securely?
You can simply scan/photograph your documents and email them to us at:

Please note: we accept scanned copies of documents but reserve the right to request originals in some circumstances. Thank you.

What will happen to the information I give you?
Rest assured that all information you provide to us will remain 100% confidential and treated in accordance with the Data Protection Act 1998.

What happens if I do not provide you with the CDD info that you have requested?
Please be aware that if you do not provide us with requested CDD info, we may have to place some restrictions on your account in line with UK Gambling Regulations. We do not want this to happen - we want you to be able to have the fullest experience possible at Big Top Casino - so we thank you for your understanding and look forward to receiving your documents.

I'd like to know more about CDD, where can I see it?
You can find more information about the Customer Due Diligence process at